At Scruffy Looking Workshop, each piece is handcrafted and made to order, which means we do not offer refunds, cancellations, or exchanges except in specific cases. Returns or replacements will only be considered under the following conditions:
If your item arrives damaged or incorrect, you must contact us within 10 days of delivery. To evaluate your case, you’ll be required to provide clear photos of the product exactly as it was received. All claims must go through an approval process to determine if they meet the criteria for return or replacement.
If more than 10 days have passed since the delivery of your package and no report, email, or claim has been made, the case will be considered closed and no refund or replacement will be processed.
In some cases, you may be asked to return the item for inspection. Return shipping costs may be covered by us or by the customer, depending on the cause and nature of the damage.
Please note that, due to the handmade nature of our pieces, minor imperfections or damage during shipping may occur. We are not responsible for damages caused during transit, as these fall under the responsibility of third-party shipping services.
If a replacement is approved and you wish to receive the item again, we will proceed with a second and final attempt. However, if the replacement is also lost or arrives damaged, no further refunds or replacements will be issued.
We take quality and customer satisfaction seriously, which is why it's essential that all issues are documented and submitted with evidence so we can assess the situation properly.
Contact Us
For any questions regarding this policy, you can reach us at:
📧 info@scruffylookingworkshop.com
By using our Site, you acknowledge that Scruffy Looking Workshop is not liable for third-party actions or external services beyond our direct control.
This Privacy Policy describes how Scruffy Looking Workshop ("we", "us", or "our") handles information when you visit, use our services, or make a purchase from our store (the "Site"). By using the Site, you acknowledge and agree to this policy. If you do not agree, please refrain from using our services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any modifications will be posted on the Site with an updated "Last updated" date.
What Information We Collect
We collect limited information necessary to process orders and operate the Site effectively. This may include:
Basic contact details provided by you for order fulfillment.
Transaction details for purchases made on the Site.
Anonymous usage data collected through cookies and similar technologies.
We do not collect sensitive personal information, and we do not sell or share user data.
How We Use Your Information
The information we collect is used solely for:
Processing and fulfilling orders.
Communicating regarding purchases or inquiries.
Improving the Site’s functionality.
Complying with legal obligations if required.
Newsletter of our products.
We are not responsible for third-party services, such as payment providers or shipping carriers, which handle their own data processing independently.
Third-Party Services
We use third-party services (such as TiendaNube and DHL for e-commerce and shipping) to power our store. These providers manage transactions, payment processing, and logistics independently. Any concerns regarding their data policies should be directed to them.
Cookies and Tracking Technologies
We use cookies to enhance your experience on our Site, such as remembering preferences and analyzing traffic. You can manage cookie settings through your browser, but disabling them may affect site functionality.
Security
While we take reasonable measures to secure information, we cannot guarantee absolute security. Users are responsible for safeguarding their account credentials and any personal details shared online.
Your Rights
Depending on your location, you may have rights regarding data access, correction, or deletion. Any requests should be sent via our contact information below.
Contact Us
For any questions regarding this policy, you can reach us at:
📧 info@scruffylookingworkshop.com
By using our Site, you acknowledge that Scruffy Looking Workshop is not liable for third-party actions or external services beyond our direct control.
This website is operated by Scruffy Looking Workshop ("we", "us", or "our"). By accessing or using our website (the "Site"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please refrain from using our Site or purchasing from us.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You agree not to use our products or services for any illegal or unauthorized purpose and not to violate any laws in your jurisdiction.
2. Online Store Terms
Our store operates through TiendaNube, which provides the platform for processing transactions. By purchasing from our store, you acknowledge that TiendaNube and third-party payment providers handle payments and transactions independently. We are not responsible for their data handling practices or security measures.
3. Products and Pricing
Prices are subject to change at any time without prior notice.
We reserve the right to modify or discontinue products without liability.
We do not guarantee that descriptions, images, or pricing on the Site are error-free. Any purchases made based on incorrect information are at your own risk.
4. Shipping and Returns
Orders are processed and shipped using third-party carriers. Any issues related to shipping, delays, or lost packages should be addressed directly with the carrier.
Returns and refunds are subject to our Refund Policy. We reserve the right to refuse refunds at our discretion.
5. Third-Party Links and Services
Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the content, policies, or practices of any third-party sites. Any concerns should be directed to the respective service provider.
6. Limitation of Liability
We do not guarantee that our services will be uninterrupted, secure, or error-free.
We are not liable for any indirect, incidental, or consequential damages arising from your use of our Site or services.
Your use of our products and services is at your own risk. We do not provide warranties beyond those required by law.
7. User Conduct
You agree not to use our Site for unlawful purposes, including but not limited to:
Engaging in fraudulent transactions.
Uploading viruses or harmful code.
Violating intellectual property rights.
We reserve the right to terminate access to our Site for any violations.
8. Changes to Terms
We may update these Terms at any time by posting modifications on this page. It is your responsibility to review these Terms periodically. Continued use of our Site constitutes acceptance of any changes.
9. Contact Us
For any questions regarding these Terms, you can reach us at:
📧info@scruffylookingworkshop.com
By using our Site, you acknowledge that Scruffy Looking Workshop is not liable for third-party services, shipping issues, or any external factors beyond our control.
At Scruffy Looking Workshop, we use a third-party application to generate shipping quotes, process shipments, and provide tracking information for your orders. While we strive to ensure a smooth delivery experience, we do not have control over shipping carriers, delivery times, or any issues that may arise once your package is in transit.
1. Shipping Process
Once your order is placed, our system will generate a shipping quote based on your location and preferred shipping method.
Tracking information will be provided once the order has been processed and shipped.
Shipping times vary depending on the destination and the carrier’s schedule. Any estimated delivery dates are provided by the carrier and are not guaranteed by us.
2. Shipping Carriers & Responsibility
We work with independent shipping carriers who handle the transportation and delivery of your package.
Any delays, lost packages, damages, or incorrect deliveries must be addressed directly with the carrier. We are not responsible for carrier errors or delays.
Once your package has been handed over to the carrier, we are not liable for any issues that may occur during transit.
3. Customs, Duties & Taxes
International shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the buyer.
We do not control these fees and cannot predict their amount. Please check with your local customs office for more information.
If an order is returned due to unpaid customs fees or incorrect shipping details provided by the buyer, additional shipping charges may apply.
4. Damaged or Lost Packages
If your package arrives damaged or is lost in transit, you must file a claim directly with the shipping carrier.
We recommend inspecting your package upon arrival and documenting any visible damage before opening.
While we will assist in providing necessary information for claims, we are not responsible for refunds or replacements due to carrier mishandling.
5. Address Accuracy & Undeliverable Packages
It is the customer’s responsibility to provide an accurate and complete shipping address.
If a package is returned to us due to an incorrect address or failure to collect the package, the customer will be responsible for additional shipping fees to resend the order.
6. Contact Us
For any shipping-related questions, please reach out to us at:
📧info@scruffylookingworkshop.com
By placing an order with Scruffy Looking Workshop, you acknowledge that we are not responsible for delays, lost packages, or any shipping-related issues beyond our control.
